Emergency Communications

Emergency Communications

Mission Statement

The mission of the City of Meriden Department of Emergency Communications is to efficiently and compassionately answer the public’s call for emergency service response, perform accurate and timely call handling and priority dispatch services for the public we serve, and to support police, fire and EMS responders in accomplishing their mission.  


In preparation for the Emergency Communications Priority Dispatch Project, Meriden's Emergency Communications Director, David Boyce, is teaching the public safety dispatchers CPR, AED and obstructed airway procedures using standards set forth by the American Heart Association. ❤️



Meriden's Emergency Communications Center handles all calls for Police, Fire, and EMS emergencies, calls for service, and general requests for information.  The Emergency Communications Center dispatchers are Certified Public Safety Telecommunicators; they are highly trained in obtaining up-to-date information, crisis management, and managing police and fire resources at multiple incidents.  There are currently 18 certified NCIC Telecommunicators on staff with 24-hour coverage. Dispatchers will collect vital information regarding each call and set a prioritized response if needed.

The Meriden Emergency Communications Center is the primary PSAP (Public Safety Answering Point) for the City of Meriden. The Center processes 61,000 calls for service each year, receives 25,000, 911 calls per year and 111,000 administrative calls per year.  The dispatchers are required to perform various functions including but not limited to: performing law enforcement database checks, processing EMS calls, monitoring of field assets at emergency scenes like structure fires, in progress incidents, monitoring weather conditions, and play an active is ascertaining information for all critical incidents to ensure first responder safety.

When calling 911 it is very important to answer ALL of their questions regarding the location you are calling from, the location of the incident (which can be different), the phone number you can be reached at, your name, and the incident you are calling about. This will ensure they are sending the help to the correct place. It’s important to remember that while the dispatcher is speaking with the caller, they are sending the police, fire and or EMS to your location to assist you with your emergency.

Callers should use 911 for urgent potential life-threatening EMERGENCY and for potential IMMEDIATE damage to property.

  When should you call 911?

When there is an emergency, lives are in danger, serious injury, serious medical conditions, crimes in progress, or any other situation needed emergency attention. Speak slowly and clearly when you explain what’s happening.

The 911 emergency dispatcher may ask you what, where, and who questions such as these:

Where is your emergency?  
What is your emergency/what’s happening?
Where are you?
Who needs help?
Who is with you?
Are you safe where you are?

What should you do if you see a crime occurring?

Call 911 immediately.
Be observant and make mental notes.
Tell the dispatcher if you “see” any weapons from where you are.
What is the location/address?
Provide any physical characteristics such as weight, height, race, facial hair, scars.
Any clothing description?
How many people involved?
Are the person involved on foot or in a vehicle? If in a vehicle can you provide a description of the vehicle, plate number, direction of travel?


If you do have to call 911 in an emergency be sure to stay on the phone. Do not hang up until the 911 dispatcher tells you it’s okay to do so. This will ensure the dispatcher has all the information to get you help quickly.

Do I have to give my name when I call 911?

If you wish to remain anonymous or keep your information confidential just tell the dispatcher.

Remember the following:

Stay calm
Speak clearly and slowly
Provide your location
Provide your phone number
Answer all of the dispatcher’s questions
Follow directions
Stay on the phone

We can’t help you if we can’t find you!

If it’s not safe to call 911 or you cannot communicate verbally, you can Text-To-911 which is now available in the State of Connecticut.

What if I call 911 by mistake:

Stay on the phone, explain to the dispatcher you called by mistake and answer ALL of their questions.

Callers are advised to consult our phone book for routine calls for other routine police matters or for the numbers to your local fire station as well as numbers to administration for the fire department and the local fire marshal office.



Text-To-911 – https://www.text911ct.org/



Professional Links:

National Emergency Number Association - http://www.nena.org/

Association of Public Safety Communications Officials - https://www.apcointl.org/

The Meriden Emergency Communications Center uses https://www.policeapp.com/ to advertise and test for dispatcher vacancies.

911 is for EMERGENCIES ONLY--please use it wisely. 



Some useful numbers:



Director of Emergency Communications                                                   203-630-6266

Police routine numbers (listen to the menu for your dept)                             203-238-1911

Police officer for report taking incidents after the fact                                  203-630-6345

Records Department                                                                                       203-630-6237

Abandon Vehicle complaints                                                                         203-630-6201

Detective Supervisor                                                                                      203-630-6272

Fire Department Administration                                                                    203-630-5868

Fire Marshall Office                                                                                       203-630-4010

Child Seat Information Sgt. Zajac                                                                  203-630-6215

Crime Suppression Unit                                                                                 203-630-6281

Animal Control Officer                                                                                  203-235-4179