Customer Service Policy

As employees of the City of Meriden, we are committed to providing responsive, consistent, and accurate services to the citizens of our community.  Through our work environment, this quality is delivered through a caring environment, respectful of the needs of the members of our community.  We believe that this standard of service promotes all that is positive about our city.

In order to best achieve our commitment to provide a wide range of quality services from diverse departments, we support the philosophy of public service that is embodied in the following statements:

  • We care about our community and its people and we believe in providing friendly and efficient service.
  • We will seek to identify creative and innovative approaches to serve our citizens.
  • We believe in meeting our citizens needs by providing friendly, courteous, and efficient service.
  • We will strive to make decisions with input from those most likely to be affected.
  • We believe in listening to our citizens and responding to their ideas and concerns.
  • We affirm that all employees have the responsibility of meeting a high standard of excellence within the parameters of their particular jobs in order to ensure quality services for the City of Meriden.